I was quite surprised with the low ratings. However, this was my first purchase buying Luxury Ottoman. The site was easy to search for what I needed and provided much information on the Luxury Ottoman. I loved how I was able to order Luxury Ottoman before placing my orderand it didn't take long to receive. I plan to order from site again since my credit card has offer rewards. These Luxury Ottomans are so large and delicate. Is very pretty. I bought one for myself and my friend. I would definitely recommend this product if you are in the market for a cute Luxury Ottoman. Great gift for any age! Looks a bit cheap, but still very cute!
I received my package when they said it would arrive. The box itself had a squished corner, not too concerning as the contents were packaged very well. One of the pieces did end up being damaged. I called customer service to get a replacement part. I was on the phone maybe 3 minutes, no hassle and they already have a replacement part on the way, free of charge! The representative who helped me was so kind! I'll definitely think of wayfair if I need anything else for our house! Shape: Specialty Overall: 21'' H x 50.5'' W x 29.5'' D Overall Product Weight: 35.2lb.
During that last few months I have purchased a number of items (Luxury Ottoman) from Wayfair. I have all of the products to be of very good quality, and their Customer Service has been excellent. I was happy with EVERYTHING. Amazing customer service. We've ordered most of our furnishings for our new home from Wayfair and I've been very pleased with their service, prices and quality. Delivery is either early or on time. Everything we've received has been complete and in good condition, and when mistakes have been made, their customer service in handling them have been excellent. For example, we ordered an electric fireplace and they sent the wrong model. I called them and was given a 10% refund for our trouble and the new/correct Luxury Ottoman was here within 7 days and we were told to keep or donate the model that we had originally received, which we're actually going to be able to make use of in our basement.
Selection says it all no matter which room were shopping for it always comes back to wayfair. We've bought a Luxury Ottoman and to many small items to list through Wayfair. The standard shipping or drop delivery for big items it has always gone great that gives me piece of mind not having to worry about lost items. I'll keep shopping through Wayfair because it's easy, safe and the prices are very fair. I love the Eastern Accents Reign Parton Tufted Ottoman! Aside from that it is my favorite color, the size is perfect. The delivery time is awesome too! I will definitely buy it again with the online store. The quality looks good. You will not regret
Every single time I've dealt with Wayfair, I've had an outstanding experience. And, they are dealing with a Karen. Seriously, they are nice, accommodating and do everything in their power to make sure you are happy. They have earned a lifelong customer because of their outstanding customer service each and every time. Thank you Wayfair for being a step above the rest! Shape: Square Overall: 18.25'' H x 38.5'' W x 38.5'' D Overall Product Weight: 50lb. Seat Fill Material Details: Foam Upholstery Material Details: Acrylic and cotton
Wayfair has a great selection of furniture and decor with great and affordable prices. Their shipping of 1-7 days is excellent for customers even though one of the carriers is awful. The customer service department has a team that is very friendly, knowledgeable and helpful, always listening to the customer's needs and finding the right solutions immediately. I had a situation with a sectional that, supposedly, one of the carriers delivered but I never got it. Wayfair contacted the carrier to verify what happened and they said that the driver left it on the first floor of my building, but he never called to notify me about. The customer service representative immediately processed a replacement of the furniture and I got it in 7 days. I spoke to a very understanding and sweet customer services who both helped resolve my returns during the pandemic. They were both helpful and resolved my issues. The wait to speak to them was very long but since everyone is working remotely it was understandable. Worth the wait. Ordered from Wayfair and will continue to do so. Recommend them to anyone.
Great company and wonderful, products quality products. Fast service and customer service is very helpful. I had one item arrive missing a part. I was told that they could send me a new product or send me the part. I had the missing part within a week. No questions asked. Everything else I ordered came packaged great with no defects and when the large item arrived, the delivery men put it just where I needed it. I would highly recommend this company. This is the best thing I've ever used! I bought it during the anniversary sale and plan to buy another. I've used it every day since it came. Everyone must own one! Shipping was FaST as well. Arrived in 2 days with regular shipping.
I order a Luxury Ottoman on Black Friday from Wayfair. I just got a call from the delivery service located in my city with not only an update it had arrived but could deliver it the next day. Total of two weeks with proper communication from the company and the delivery service. I couldn't ask for a better experience. Shape: Rectangle Overall: 18'' H x 28'' W x 23'' D Overall Product Weight: 26lb. Adult Assembly Required: Yes Product Care: Spot clean with a mild solvent, an upholstery shampoo, or the foam from a mild detergent
No problems! Wayfair usually comes through on whatever it is that you order through them. I've had a few problems with a couple of furniture pieces, but they replace it w/o any hassle whatsoever. It's just that you have to wait for the piece to be shipped again which is a minor inconvenience sometimes. All-in-all, I'm very happy with my Wayfair experience and would recommend shopping with them to any and all. I'm using them more and more these days. The pricing is decent for household goods (interior and exterior), their options seem endless, and they provide quality products. If you like online shopping. I think you will like Wayfair. A good online source.
We ordered a Luxury Ottoman which had been difficult to find, and when the Luxury Ottomanarrived it was defective. Wayfair immediately granted a full credit with no hassle. It's always better as a buyer if you don't have a problem with the product, but the true mark of a company is how they handle the problems that inevitably will occur in the course of running a large business. We would absolutely order from Wayfair in the future. It seems more expensive than it is! The colors are beautiful, good materials and reversible. I bought the Eastern Accents Reign Parton Tufted Ottoman and received several compliments in the short time I have had. You will not be disappointed with this furniture.
I had to order Luxury Ottoman for my new condo. Searched different sties on the internet and Wayfair had the best price and also the items in stock. Ordered and the products arrived within 7 days. I had bought other items from Wayfair in the past and so far I have not been disappointed. Shape: Round Overall: 16'' H x 31'' W x 31'' D Overall Product Weight: 22lb. Adult Assembly Required: No Product Care: Wipe with warm damp cloth
I am surprised to see the bad reviews on other website. I have purchased almost all items in my new house from Wayfair and they are really good! I even needed to change my dining chairs and their customer service was the best in the US! They replaced the Luxury Ottoman with no additional cost and made sure the process was easy on me. I'll definitely keep shopping with them! This store has everything for your home and the largest selection you will find anywhere. I was shopping for Luxury Ottoman and thought I would find a few here, could not believe the amount they had. I found what I was looking for and they were less expensive than any other stores. They offer free shipping on all items over $49. You will fall in love with there customer service. They are my new go to store.
I thought the customer service was amazing! Got on the phone with a rep immediately and she was super kind and helpful. I needed to buy a Luxury Ottoman but I had three visa gift cards I wanted to use toward it. Couldn't figure out how to do it myself so the customer service rep walked me through the whole thing and put them in manually for me! SO nice and highly recommend their service. I have been watching this Eastern Accents Reign Parton Tufted Ottoman for too long before deciding to buy. It is perfect. I bought this Luxury Ottoman last week and I love it !! I've had compliments I was wearing, right from when I was trying them out at the store! Looks good.
After reading the bad reviews, I got pretty nervous about calling to request a replacement part that had come damaged. Despite a little bit of a wait, customer service was super quick and friendly and got a replacement part shipped out in the next two days. The Luxury Ottoman was fairly low quality, but I paid a low price, so I can't really complain about that. Looks fine, just cheap materials. I'm sure the more expensive Luxury Ottoman are nicer. Anyway, thought it was worth leaving a good review about customer service since it seems they might be stepping it up! Shape: Rectangle Overall: 17'' H x 47'' W x 26'' D Overall Product Weight: 54lb. Adult Assembly Required: Yes Product Care: Spot clean
I ordered a Luxury Ottoman and after I realized it was going to arrive later than expected I tried to cancel online with no luck as the system told me it was already loaded for shipment. The customer service rep was outstanding and got everything taken care of for me in a matter of minutes. Very impressed and will continue buying from Wayfair as a result! I try, whenever possible, to buy local, pay cash and support my community with my transactions. When I do go online, I want something of quality and I need it fast. I have Wayfair as my first stop for furnishings for the home. The reviews are helpful, the quality tends to be high overall, and the customer service is very good. I hold their feet to the fire when I am unhappy, and they respond. I think our on-line businesses are as good as we demand they be, and I think Wayfair does a great job.
I ordered a Luxury Ottoman from Wayfair recently and was glad to see that it would be arriving before my upcoming trip. I found out late in the process that the delivery would be delayed and was freaking out! So by being int ouch with the customer service dept. I was eventually put on the line with J. He is a delivery specialist, and he saved the day! He not only coordinated it all, but even got it there on a Sunday for me! The set is gorgeous, so the quality of their product is obviously great as well. Thank you J. and the Wayfair team! When I saw this furniture, I immediately thought that it's meant for me. My dear loved it so much.
THIS SITE IS ALWAYS MORE THAN HELPFUL TO RESOLVE ANY ISSUES YOU MAY HAVE. LOVE SHOPPING HERE! New Luxury Ottoman is amazing! I've always had a great experience and Customer service is always friendly and helpful. Yes, products are a little more expensive than what you may find if you spent hours searching for the same product. Shape: Oval Storage Mechanism: Lift-Off Lid Overall: 18'' H x 42.25'' W x 23.75'' D Overall Product Weight: 27.75lb. Seat Fill Material Details: High-density foam
I am so surprised by any bad reviews of Wayfair! I have ordered a large amount of products from them in the past 6 months because we are renovating our house. Everything from dressers to vanities to medicine cabinets to side tables to draperies and even 2 bed frames. Everything - everything, has been delivered in a timely fashion and has been of the highest quality! If I need to return or exchange something customer service was extremely helpful! I love Wayfair! I've only had one hiccup when shopping Wayfair, but that's expected as things can't run smoothly all the time. The home furnishings I've bought in the past have all been of great quality. Great prices and super-fast shipping! Dealing with customer service reps can be frustrating sometimes, but I've worked in customer service before so I know it's not an easy task all the time.
Love everything about Wayfair! I especially appreciate it allows for customer reviews on the items as well as pics people have taken so we can view the products in homes. Reading the reviews is so helpful! Especially when purchasing furniture and decor you aren't seeing in person! Everything I've ever ordered has arrived even faster than projected and love the free shipping, which is a huge thing when ordering heavy bulky furniture! I've ordered home items from many other sites and always seem to come back to Wayfair! Don't hesitate to order from them! I LOVE this product. I read reviews saying it good and perfect. so I love it. Perfect color, perfect value, etc.
I have purchased the Luxury Ottoman from this site. There customer service is excellent and helpful. Any problem with shipping or damages they are willing to correct it, ASAP. I have been very pleased with this company Shape: Square Overall: 19'' H x 24.5'' W x 24.5'' D Overall Product Weight: 18lb. Adult Assembly Required: No Product Care: Clean only with dry-cleaning solvent. Do not saturate. Do not use water.
Love shopping at Wayfair... love the quality, price and service. I returned Luxury Ottoman, no problem, easy return with chat customer service instructions. Great quality in everything I have purchased, arrives when it says its going to, Can't say enough good about this company. I have been purchasing from Wayfair for several years, and I love them! Their shipping is free- which is very important to me because I do not have access to easy shopping living in the country. The products offered have good quality, and I especially Love their art work! It is very unique and different. I review my orders honestly and quickly- and receive reward monies for doing so. A nice touch! I share my great experience about Wayfair to many others who want to update their own look and where to purchase good home items.
What a really awesome website. Everything they have comes in an array of colours, sizes, styles. It is truly impressive and very easy to get around the site. Great site to shop for just about anything for your home, pet, garden, etc. Bought a Luxury Ottoman from them. Excellent service and fast shipping. My friend loved this Eastern Accents Reign Parton Tufted Ottoman, it's really beautiful! It is simple and sophisticated and can be used with anything that is great for everyday use. The reason I am giving 4 stars and not 5 is because in one of the review photos.
I had a great experience with Wayfair. Fast shipping, reasonable shipping costs if not free shipping. I had to return a defected/damaged item. They sent a replacement. The company didn't want the other piece back since the shipping would not have been worth it. Shape: Square Overall: 14'' H x 24'' W x 24'' D Overall Product Weight: 23lb. Adult Assembly Required: No Upholstery Material: Wool
I have recently purchased a number of items needed to set up a new home. Some products worked out; some didn't, or couldn't be shipped in time. However, throughout, I have spoken with countless Wayfair employees who have been helpful, respectful, understanding and empathetic! They always, always make things right, no exceptions. After reading all the negative reviews I was leery about placing an order but since Wayfair had the cheapest price on the patio deck box I wanted I decided to take a chance. I'm glad I did. My deck box arrived within five days with no issues whatsoever. I won't hesitate to order again in the future.
I have purchased multiple home furnishing items from Wayfair over the past 12 months. My very first purchase was a Luxury Ottoman, one I had priced locally and found on Wayfair for less than half the retail cost. When the Luxury Ottoman arrived, it had shipping damage. I immediately contacted Wayfair who had a team pick up the Luxury Ottoman the next morning and they had a new one in my house within a week. To ensure that the replacement was in good condition, they provided in home delivery at no cost. Everything was perfect and we love this Luxury Ottoman. These furniture are so nice, now I have it in 1 colors. He is so incredibly versatile and can accompany me to everyone. It's sturdy, luxurious, soft and it definitely seems like I paid more for it. I would recommend it to anyone looking for the perfect 'one and done' Luxury Ottoman!
This online shop has amazing service. I have used them several times. My last order had an item that was damaged. They took care of me, no argument no hassle just replaced the order. Even had a follow up call to make sure everything was received in good condition and if I needed any additional assistance... they get how to take care of customers! Shape: Rectangle Overall: 17.72'' H x 38.98'' W x 23.62'' D Overall Product Weight: 39.16lb. Seat Fill Material Details: Thick soft foam Adult Assembly Required: Yes
Not sure of the low score on this company my 1st interaction with them was superb from the website where I shopped to the pricing and the delivery was so fast I couldn't believe it packaged securely and exactly what I expect from the website pictures I'll reccomend them with no problem plan to shop with them as needed things do occur an I had no issues with my 1st purchase if it changes down the way I'll update the rating I received my package when they said it would arrive. The box itself had a squished corner, not too concerning as the contents were packaged very well. One of the pieces did end up being damaged. I called customer service to get a replacement part. I was on the phone maybe 3 minutes, no hassle and they already have a replacement part on the way, free of charge! The representative who helped me was so kind! I'll definitely think of wayfair if I need anything else for our house!
They work hard to make things right, I am very articular about things and if I am not happy with an item I buy online I expect the same service as I would get from a local store. If you call customer service you will be satisfied with results every time. This Eastern Accents Reign Parton Tufted Ottoman is perfect. I ordered it after buying the black in the store. Absolutely love it and get it. Implements in it all the time! Sounds expensive. Best of all, it's priced well below comparable Luxury Ottoman.
I have purchased many items from Wayfair.The merchandise is high quality and if you do have any problems with an order they always make it right. I received an item damaged. I called, they replaced it for free and got it on my front step within a couple of days! Very happy! Shape: Square Overall: 19.25'' H x 24'' W x 24'' D Overall Product Weight: 24.2lb. Adult Assembly Required: No Product Care: Wipe clean with dry cloth
I have been impressed with every purchase I've made on wayfair. I don't look for furniture anywhere else now. You just can't beat the quality and prices. This store is a great place if you want quality. Their items are as described. I will buy from them again and again. No problems whatsoever. Every single time I've dealt with Wayfair, I've had an outstanding experience. And, they are dealing with a Karen. Seriously, they are nice, accommodating and do everything in their power to make sure you are happy. They have earned a lifelong customer because of their outstanding customer service each and every time. Thank you Wayfair for being a step above the rest!
Ordered new Luxury Ottoman. Great sale prices. Beautiful furniture and I've gotten lots of compliments. The Luxury Ottoman originally came damaged. I called Wayfair while delivery guys were still there. They ordered a replacement and told me to keep the damaged one until the new one came. New one was delivered about 2-3 weeks later in perfect condition. Sometimes, people have to realize Wayfair is a fulfillment house--you place the order, they place it with the manufacturer and it is shipped from there. Good luck!! Congratulations on your searching. I'm so glad. I like to help you to find this item. Please enjoy with your online shopping!
I ordered Luxury Ottoman. Easy to assemble and took only a few minutes. I am not good at this so I was pleased. Love the white. It does not look cheap. Have had compliments on how attractive Luxury Ottoman. It took about a week to deliver. The Luxury Ottoman came. I was worried but I will order again from them. Nice not to have to pay duty as I am Canadian. Shape: Square Overall: 17'' H x 23'' W x 20'' D Overall Product Weight: 18lb. Adult Assembly Required: No