This may have changed over the years but as of present, wayfair customer service has been absolutely phenomenal to work with. They've issued me credits even when I did not ask for one. They're available to chat most of the time as well. I LOVE this product. I read reviews saying it good and perfect. so I love it. Perfect color, perfect value, etc.
Our Ottoman is just what we wanted. Quality great. Ease of assembly and excellent value for the money. I looked at many Ottoman this was by far the best online. When it arrived it really met our needs. Would strongly recommend. Shape: Square Overall: 19.5'' H x 19'' W x 19'' D Overall Product Weight: 20lb. Seat Fill Material Details: 25% wood, 25% foam & 50% fabric Storage Space Included: Yes
I try, whenever possible, to buy local, pay cash and support my community with my transactions. When I do go online, I want something of quality and I need it fast. I have Wayfair as my first stop for furnishings for the home. The reviews are helpful, the quality tends to be high overall, and the customer service is very good. I hold their feet to the fire when I am unhappy, and they respond. I think our on-line businesses are as good as we demand they be, and I think Wayfair does a great job. What a really awesome website. Everything they have comes in an array of colours, sizes, styles. It is truly impressive and very easy to get around the site. Great site to shop for just about anything for your home, pet, garden, etc. Bought a Ottoman from them. Excellent service and fast shipping.
Last purchase was a new Ottoman. Another perfect delivery and excellent product. Not only was the price incredible, but the product was something I couldn't find locally. Excellent service. One of the items received was incorrect and an email to Wayfair resulted in the correct item being shipped overnight and they told me to donate the wrong item. Then, another Ottoman for my house and household items. I love this company and even though they aren't always the cheapest, their customer service is second to none and I will always shop Wayfair.com first. My friend loved this Latitude Run Avicia Seashell Pouf, it's really beautiful! It is simple and sophisticated and can be used with anything that is great for everyday use. The reason I am giving 4 stars and not 5 is because in one of the review photos.
I initially ordered two barstools but for some reason there was miscommunication between csr/dispatching department and the warehouse (I assume). Long story short, they end up shipping the other one and gifting me a free one for my inconvenience! Like basically a $150 gift! My bad day turned into a blessing! Thanks Wayfair Shape: Square Overall: 17'' H x 19'' W x 19'' D Overall Product Weight: 20lb. Adult Assembly Required: No Product Care: Wipe clean with a dry cloth
I've only had one hiccup when shopping Wayfair, but that's expected as things can't run smoothly all the time. The home furnishings I've bought in the past have all been of great quality. Great prices and super-fast shipping! Dealing with customer service reps can be frustrating sometimes, but I've worked in customer service before so I know it's not an easy task all the time. I have purchased multiple home furnishing items from Wayfair over the past 12 months. My very first purchase was a Ottoman, one I had priced locally and found on Wayfair for less than half the retail cost. When the Ottoman arrived, it had shipping damage. I immediately contacted Wayfair who had a team pick up the Ottoman the next morning and they had a new one in my house within a week. To ensure that the replacement was in good condition, they provided in home delivery at no cost. Everything was perfect and we love this Ottoman.
I have ordered multiple items thru Wayfair and have had great service and the products were as advertised. In fact, a neighbor asked for advice on using Wayfair on my neighborhood website and got 16 positive comments from different people about how good each of their experiences were. I personally had an item delivered damaged, and Wayfair sent another one immediately with no questions. These furniture are so nice, now I have it in 1 colors. He is so incredibly versatile and can accompany me to everyone. It's sturdy, luxurious, soft and it definitely seems like I paid more for it. I would recommend it to anyone looking for the perfect 'one and done' Ottoman!
Huge selection & good prices. I bought many things through this site, always found the items I liked in a very good prices and they have a good quality. They have a great selection, good prices and from our experience, know how to take care of their customers. Shape: Square Overall: 13'' H x 13'' W x 13'' D Overall Product Weight: 4.75lb. Adult Assembly Required: No Product Care: Keep out of direct sunlight
I have been purchasing from Wayfair for several years, and I love them! Their shipping is free- which is very important to me because I do not have access to easy shopping living in the country. The products offered have good quality, and I especially Love their art work! It is very unique and different. I review my orders honestly and quickly- and receive reward monies for doing so. A nice touch! I share my great experience about Wayfair to many others who want to update their own look and where to purchase good home items. They work hard to make things right, I am very articular about things and if I am not happy with an item I buy online I expect the same service as I would get from a local store. If you call customer service you will be satisfied with results every time.
I needed furniture for my new apartment, so I ordered two Ottoman for my house, as well as a bed and mattress for my bedroom. I also ordered two sets of dishes, cloth napkins, and placemats for the kitchen. I have nothing but glowing remarks for Wayfair. Quality of everything is AMAZING, and it was all delivered on time--some even earlier than expected! I highly recommend their products and appreciate the awesome customer service! This Latitude Run Avicia Seashell Pouf is perfect. I ordered it after buying the black in the store. Absolutely love it and get it. Implements in it all the time! Sounds expensive. Best of all, it's priced well below comparable Ottoman.
Recently purchased some Ottoman. The Ottoman shipped extremely quickly and were at my door in 10 days. The Ottoman quality was generally good with some screw holes slightly off, but was still able to use the original hardware and everything went together and is very solid. I'm an engineer by trade and a hobby carpenter, but I decided to go store bought for this need and don't regret it. Have received a lot of compliments. Shape: Round Overall: 14'' H x 20'' W x 14'' D Overall Product Weight: 6lb. Seat Fill Material Details: Polystyrene Adult Assembly Required: No
After reading all the negative reviews I was leery about placing an order but since Wayfair had the cheapest price on the patio deck box I wanted I decided to take a chance. I'm glad I did. My deck box arrived within five days with no issues whatsoever. I won't hesitate to order again in the future. Ordered new Ottoman. Great sale prices. Beautiful furniture and I've gotten lots of compliments. The Ottoman originally came damaged. I called Wayfair while delivery guys were still there. They ordered a replacement and told me to keep the damaged one until the new one came. New one was delivered about 2-3 weeks later in perfect condition. Sometimes, people have to realize Wayfair is a fulfillment house--you place the order, they place it with the manufacturer and it is shipped from there.
I have been ordering from Wayfair for years and they consistently advertise products with accurate descriptions and pictures. I recently bought a Ottomanthat didn't match the web description; Wayfair imediately provided a shipping label and the shipping cost for the return was minimal. Many places charge so much to return a Ottoman that in the past I kept the item instead of returning it. Good luck!! Congratulations on your searching. I'm so glad. I like to help you to find this item. Please enjoy with your online shopping!
I was quite surprised with the low ratings. However, this was my first purchase buying Ottoman. The site was easy to search for what I needed and provided much information on the Ottoman. I loved how I was able to order Ottoman before placing my orderand it didn't take long to receive. I plan to order from site again since my credit card has offer rewards. Shape: Square Overall: 20'' H x 18'' W x 18'' D Overall Product Weight: 6lb. Adult Assembly Required: No Product Care: Machine Wash
I received my package when they said it would arrive. The box itself had a squished corner, not too concerning as the contents were packaged very well. One of the pieces did end up being damaged. I called customer service to get a replacement part. I was on the phone maybe 3 minutes, no hassle and they already have a replacement part on the way, free of charge! The representative who helped me was so kind! I'll definitely think of wayfair if I need anything else for our house! I ordered a Ottoman from Wayfair and another Ottoman from another company last month, the couch came within 2 weeks, the Ottoman, still hasn't arrived. I want to thank Wayfair for fulfilling their end of the sale. Service was great, shipping was fast, and delivered with care. I only wish they had the other Ottoman as I'm quite sure I'd be enjoying that as well right now. I at 1st felt Wayfair prices were a bit higher than other retailers, but I'm at the point I'd rather pay the extra just to rest assured that I will receive my order. I will be a returning customer, and want to thank you for the positive experience shopping at Wayfair. You earned my trust and we'll worth every time.
During that last few months I have purchased a number of items (Ottoman) from Wayfair. I have all of the products to be of very good quality, and their Customer Service has been excellent. I was happy with EVERYTHING. Amazing customer service. I bought it as a New Year present for me. The Ottoman came as picture and is perfect! Everything matches everything. I bought an extra for a friend's birthday gift, and I'm going to buy two more as gifts. Love love love!
Selection says it all no matter which room were shopping for it always comes back to wayfair. We've bought a Ottoman and to many small items to list through Wayfair. The standard shipping or drop delivery for big items it has always gone great that gives me piece of mind not having to worry about lost items. I'll keep shopping through Wayfair because it's easy, safe and the prices are very fair. Shape: Square Overall: 18'' H x 18'' W x 18'' D Overall Product Weight: 6.75lb. Seat Fill Material Details: Polystyrene beads Adult Assembly Required: No
Every single time I've dealt with Wayfair, I've had an outstanding experience. And, they are dealing with a Karen. Seriously, they are nice, accommodating and do everything in their power to make sure you are happy. They have earned a lifelong customer because of their outstanding customer service each and every time. Thank you Wayfair for being a step above the rest! I've boycotted Walmart and Amazon for being billionaire-centric instead of paying a living wage. This store is an awesome alternative. I finally needed their customer service and they far exceeded my expectations there as well.
Wayfair has a great selection of furniture and decor with great and affordable prices. Their shipping of 1-7 days is excellent for customers even though one of the carriers is awful. The customer service department has a team that is very friendly, knowledgeable and helpful, always listening to the customer's needs and finding the right solutions immediately. I had a situation with a sectional that, supposedly, one of the carriers delivered but I never got it. Wayfair contacted the carrier to verify what happened and they said that the driver left it on the first floor of my building, but he never called to notify me about. The customer service representative immediately processed a replacement of the furniture and I got it in 7 days. Be careful, These product may out of stock soon! are you searching for Latitude Run Avicia Seashell Pouf. I wish this is the good times for your shopping on this month.
Great company and wonderful, products quality products. Fast service and customer service is very helpful. I had one item arrive missing a part. I was told that they could send me a new product or send me the part. I had the missing part within a week. No questions asked. Everything else I ordered came packaged great with no defects and when the large item arrived, the delivery men put it just where I needed it. I would highly recommend this company. Shape: Square Overall: 18'' H x 18'' W x 18'' D Overall Product Weight: 6.75lb. Seat Fill Material Details: Polystyrene beads Adult Assembly Required: No
I order a Ottoman on Black Friday from Wayfair. I just got a call from the delivery service located in my city with not only an update it had arrived but could deliver it the next day. Total of two weeks with proper communication from the company and the delivery service. I couldn't ask for a better experience. The Quality of Ottoman I have purchased from wayfair has always been great but I was worried making a large purchase without being able to touch it first... but we worried for nothing. Very happy. Shipping takes a while on this one so plan accordingly.
No problems! Wayfair usually comes through on whatever it is that you order through them. I've had a few problems with a couple of furniture pieces, but they replace it w/o any hassle whatsoever. It's just that you have to wait for the piece to be shipped again which is a minor inconvenience sometimes. All-in-all, I'm very happy with my Wayfair experience and would recommend shopping with them to any and all. My girlfriend has had her eye on this furniture for a long time and her birthday just arrived, so I decided to get it as a gift. She loves it! It's the perfect! It fits everything and fits anywhere. Great Ottoman for quality.
We ordered a Ottoman which had been difficult to find, and when the Ottomanarrived it was defective. Wayfair immediately granted a full credit with no hassle. It's always better as a buyer if you don't have a problem with the product, but the true mark of a company is how they handle the problems that inevitably will occur in the course of running a large business. We would absolutely order from Wayfair in the future. Shape: Square Overall: 18'' H x 18'' W x 18'' D Overall Product Weight: 6.75lb. Seat Fill Material Details: Polyfill Adult Assembly Required: No
I had to order Ottoman for my new condo. Searched different sties on the internet and Wayfair had the best price and also the items in stock. Ordered and the products arrived within 7 days. I had bought other items from Wayfair in the past and so far I have not been disappointed. Well I had not bought one thing online in my life and heard about Wayfair. I was moving for the first time in 24 years and decided out with the old and in with the new. I refurnished every room in the house via wayfair over a period of 4-5 months. Oh yes there were some bumps in the road with damages and either waiting for full replacements or repair parts, this is where the bumps came in. The customer service reps were first class in making things right and always told me donate the current item I had rather than me pay for return shipping etc.which was always gratefully received I might add.
I am surprised to see the bad reviews on other website. I have purchased almost all items in my new house from Wayfair and they are really good! I even needed to change my dining chairs and their customer service was the best in the US! They replaced the Ottoman with no additional cost and made sure the process was easy on me. I'll definitely keep shopping with them! Thank you so much. Big Greatly Congratulations to you. Good Deals. If you would like to buy Ottoman. Latitude Run Avicia Seashell Pouf is a nice product to buy for yourself and your family.
I thought the customer service was amazing! Got on the phone with a rep immediately and she was super kind and helpful. I needed to buy a Ottoman but I had three visa gift cards I wanted to use toward it. Couldn't figure out how to do it myself so the customer service rep walked me through the whole thing and put them in manually for me! SO nice and highly recommend their service. Shape: Square Overall: 13'' H x 13'' W x 13'' D Seat Fill Material Details: Poly Fill Adult Assembly Required: No
After reading the bad reviews, I got pretty nervous about calling to request a replacement part that had come damaged. Despite a little bit of a wait, customer service was super quick and friendly and got a replacement part shipped out in the next two days. The Ottoman was fairly low quality, but I paid a low price, so I can't really complain about that. Looks fine, just cheap materials. I'm sure the more expensive Ottoman are nicer. Anyway, thought it was worth leaving a good review about customer service since it seems they might be stepping it up! Our Ottoman is just what we wanted. Quality great. Ease of assembly and excellent value for the money. I looked at many Ottoman this was by far the best online. When it arrived it really met our needs. Would strongly recommend.
I ordered a Ottoman and after I realized it was going to arrive later than expected I tried to cancel online with no luck as the system told me it was already loaded for shipment. The customer service rep was outstanding and got everything taken care of for me in a matter of minutes. Very impressed and will continue buying from Wayfair as a result!
I ordered a Ottoman from Wayfair recently and was glad to see that it would be arriving before my upcoming trip. I found out late in the process that the delivery would be delayed and was freaking out! So by being int ouch with the customer service dept. I was eventually put on the line with J. He is a delivery specialist, and he saved the day! He not only coordinated it all, but even got it there on a Sunday for me! The set is gorgeous, so the quality of their product is obviously great as well. Thank you J. and the Wayfair team! Shape: Square Overall: 13'' H x 13'' W x 13'' D Seat Fill Material Details: Poly Fill Adult Assembly Required: No
THIS SITE IS ALWAYS MORE THAN HELPFUL TO RESOLVE ANY ISSUES YOU MAY HAVE. LOVE SHOPPING HERE! New Ottoman is amazing! I've always had a great experience and Customer service is always friendly and helpful. Yes, products are a little more expensive than what you may find if you spent hours searching for the same product. I initially ordered two barstools but for some reason there was miscommunication between csr/dispatching department and the warehouse (I assume). Long story short, they end up shipping the other one and gifting me a free one for my inconvenience! Like basically a $150 gift! My bad day turned into a blessing! Thanks Wayfair
I am so surprised by any bad reviews of Wayfair! I have ordered a large amount of products from them in the past 6 months because we are renovating our house. Everything from dressers to vanities to medicine cabinets to side tables to draperies and even 2 bed frames. Everything - everything, has been delivered in a timely fashion and has been of the highest quality! If I need to return or exchange something customer service was extremely helpful! I love Wayfair! Great Ottoman! I was surprised that it was so nicely packaged, and was such a good quality overall for the price. It looks like it cost a bit more.
Love everything about Wayfair! I especially appreciate it allows for customer reviews on the items as well as pics people have taken so we can view the products in homes. Reading the reviews is so helpful! Especially when purchasing furniture and decor you aren't seeing in person! Everything I've ever ordered has arrived even faster than projected and love the free shipping, which is a huge thing when ordering heavy bulky furniture! I've ordered home items from many other sites and always seem to come back to Wayfair! Don't hesitate to order from them! Shape: Rectangle Storage Mechanism: Lift-Off Lid Overall: 17.75'' H x 39'' W x 16.5'' D Overall Product Weight: 33.44lb. Adult Assembly Required: No